Dear customer, If you are not satisfied with your item, you can return it to us within 15 days. We will give you the option of exchanging the returned item for another item or refunding your credit card.
If you wish to return your order, please ensure you have read the terms below.
- Items must be returned in their original packaging.
- All packaging, eva bags, presentation boxes and hang tags must be in their original condition.
- If there is no quality problem, the customer is responsible for all shipping costs.
- Please send us a tracking number after sending the item. Once we receive the items you sent and verify that they are in good condition, we will exchange them or refund you. It will be delivered within 3 to 5 days.
- If it is not a quality issue, the shipping fee will not be refunded
Shipping Damage Claims
Shipping is not well controlled and if you receive an item it may have been damaged in transit.
So you should check the item when you receive it. If this happens, please provide us with photos or videos and contact us by email: contact@fjbottle.com.